We want customers to have a clear and fair process when something goes wrong with an order. Return and refund eligibility depends on the product, condition, reason for return and applicable consumer rights. Customer needs to share 360 degree of received product with unboxing video via email : lookwhatagift@gmail.com or watsapp us @8826345978 with Customer ID.

Where a exchange is permitted, products may need to be returned in the condition specified for that product, including applicable packaging, accessories, tags, manuals or other included components. Certain products may be subject to specific return conditions.

Some products may have special return restrictions because of hygiene, safety, consumable, personalised, digital or other characteristics. Any applicable restriction should be disclosed on the relevant product page or during the purchase process.

Contact BuzzieWorld through our Contact Us page and provide your order number, the product concerned and a description of the issue.

We may request photographs, videos or other information where reasonably necessary to assess the issue.

Where appropriate and subject to availability, we may offer a replacement for an eligible damaged, defective or incorrect product. If a replacement is unavailable, another appropriate resolution may be offered in accordance with applicable policy and law.

Approved refunds will generally be processed through the applicable payment method or another permitted method. The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Responsibility for return shipping may depend on the reason for the return and the applicable return terms. Where a product is returned for replacement/ exchange because it is damaged, defective or incorrect, the applicable resolution will be determined based on the circumstances.

Returned products may be inspected to verify the reported issue, product condition and eligibility. This does not limit any consumer rights that cannot legally be excluded.

Refund timing may vary depending on the resolution, payment provider, bank and other processing requirements. We will communicate applicable refund information when your request is approved.

Nothing in this policy is intended to remove or restrict any mandatory consumer right available under applicable law.